Refund Policy

This Refund Policy applies to professional IT services provided by AUDREY LEE ENTERPRISES LLC ("Company"). Because our work is service-based and customized to each client engagement, refund considerations differ from product purchases.

1. Service-Based Refund Conditions

Refund eligibility is governed by the executed agreement or statement of work between the Company and the client. In general:

• Fees for work already performed are non-refundable;
• Pre-paid amounts for unstarted work may be eligible for refund, less any reasonable costs incurred;
• Milestone-based engagements are refunded only for milestones not yet commenced.

2. Limitations

Refunds are not provided for:

• Completed deliverables that meet the agreed acceptance criteria;
• Third-party software, licenses, or subscriptions purchased on the client's behalf;
• Delays caused by the client or by factors outside the Company's reasonable control.

3. Requesting a Refund

Refund requests must be submitted in writing to support@audreyleee.com and include the engagement reference, the basis for the request, and any supporting documentation. Requests are reviewed in good faith and responded to within a reasonable timeframe.

4. Dispute Handling

If a dispute arises, both parties agree to attempt good-faith resolution through direct discussion before pursuing other remedies. Unresolved disputes are subject to the governing law and venue described in our Terms & Conditions.

5. Changes

We may revise this policy from time to time. The version in effect on the date of your engagement will apply, unless otherwise stated in your agreement.

6. Contact

AUDREY LEE ENTERPRISES LLC
630 Freedom Business Center Drive, King of Prussia, PA 19406, USA
Email: support@audreyleee.com · Phone: 214-677-2348